* VinCue ~ FAQ
On this page you can find the most frequently asked questions and their answers from VinCue store.
If your question isn't here or anywhere else on the website you can drop an IM directly to Cate Ying.
1. Items perms / Custom works
a) Our producst are based on mesh material.
~ Rigged ones: you can't edit them so.. better you try our demo first!
~ Non rigged ones: they would be nomod/copy/no trans (no mod because this kind of product includes a resizer script)
b) No. .. we don't change our perms!
c) I don't do custom works
2. Purchases / Refounds
a) If you purchased an item from our store and never received it, you can find in our store redelivery terminal, where you accomplished much more easily obtain a complete list of all items acquired in its purchase. .. and choose which item you want it to be redelivered.
b) ¿Where do I find the terminal? next our desk we have several terminals showing out by frames. .. which the one on the left side. .. is what you are looking for.
c) ¿How to do this? When you find our terminal only need to click on it and access the page that shows them and choose from the items of purchase, what you want to give back.
d) If the item can not be found in the terminal list, or you can't find the terminal. .. I can send it to you directly. You just need send me a note card with the order from your transaction history at www.secondlife.com and please dont forget rename it * VinCue ~ Item Purchased Support {your name}
e) If you accidently purchased the wrong item or you didn't like the product that you bought. .. i can't give you a refound. This is why are DEMO's for. .. No other than double purchase of the same item have a refound. In case about double purchases .. send me a NC with the order from your transaction history and rename it with your in world name .. i can't refund mistaken or unliked items purchases because my items are no trans.
3. Store Gifts
We just have our V.I.P group. .. Please join us and be the first to know all our new releases! and of course! have special offers, store credit! and more! you can find our group JOINER next to our redelivery terminal!.
4.Special Events & Hunts
I love hunts and events.. So if you like my stuffs and want invite me just send a note card to Cate Ying. .. <3